Dear Mr. Hernandez,
I am writing today to advise you of my recent experience at Total Battery (Nepean). I was having a problem with my Optima battery for my Prius. It was only 3 years and 4 months old.I was quite certain that there was a problem, as opposed to needing a new battery. As I entered the store I was promptly attended to with a friendly greeting from David Ness. We discussed my problem, he tested the battery and gave me some advice. He was clearly very knowledgeable about batteries and gained my complete confidence. Sir, I know good customer service when I see it. I know when a company has entrenched policies and practices that are client-centred, and I know when companies understand putting the “customer first” which enhances reputation and ultimately leads to a successful bottom line. I know a good employee when I see one – David is exceptional! The goodwill established by ensuring an environment where customers are tangibly and sincerely valued can not be overstated. Your company’s reputation is built customer by customer, day by day, and interaction by interaction. In my somewhat informed opinion, you have a star employees here! Although I did not need to purchase a new battery on this day, because of David’s service, I intend to be loyal customers for years to come, and will be sharing my experience with many.
I wish you great success! Please pass on my kindest regards to David
