I just want to voice my appreciation with the outstanding service I received recently. Last Thursday I was searching the web to find a replacement battery in Ottawa for my Panasonic camcorder. I found one at an Ottawa camera store but the price was outrageous. I figured I would try Total Battery on Newmarket and gave them a call. I talked to Dan and he told me that he had one listed but none in stock. I mentioned that I really needed one and asked if there was another source nearby. He said he would check his sources and get back to me. About 10 or 15 minutes later I got a call, totally unexpected, and it was Dan. He said he had found one and it could be at the store the next day. I was amazed that someone would go out of their way to source a 40 dollar battery let alone be able to get it there so quickly. You just don’t see service like that anymore. I not only got the battery I wanted but I could have bought three for the same price the other store wanted for one. At any rate, Kudos to Dan and Total Battery. I can say that I will be a dedicated customer and will spread the word.
