On this past Saturday night I ordered via email a deep cycle battery and a charger. A few minutes later I received an email advising me that they would get back to me for the cost of shipping. They assured me that nothing would be charged to my credit card prior to approving the shipping cost. First thing Monday morning I received a email telling me that there would be a $40 surcharge for shipping these two items and that if I accepted the additional cost, to click on a link to confirm the new Total amount. Well they were right all the way, nothing was charged, got a reply back first thing Monday morning, and they made me feel like I was a customer that had just bought $10,000.00 worth of batteries. My total amount is around $400.00 and from now on when ever I need batteries, I’m certainly going to give them my full business. Thank you Total battery for a job well done.
Keep up the excellent customer service.
