Hello,
writing to say that Mr David Jodoin of the Ottawa store on Newmarket st has gone above and beyond to help me out even though he did not have to!! I got a battery(Odessey PC680) for my motorcycle a few years back and the warranty was for 2 years. The battery did not even last one year but that us beside the point as I managed by carrying a booster pack at all times on the bike. 2 years minus 1 month after the purchase I went back to the store and they informed that the battery was still under warranty and they would check it out. It checked out bad so it was replaced at no cost to me and they added that the warranty was over regardless of the fact that I had just gotten a new battery. This time the battery did not even last the summer. It did great on my trip to the Maritimes! Got back, bike was parked for 3 weeks and when I tried to start it the battery was dead!! Started the bike with a boost, went for a ride on the highway about 2 hrs I guess; thought that would charge up the battery again. No go! Battery would not take a charge from my house charger either. @ weeks ago I wnt to the store with the battery and told David about the problem and he said to leave the battery there and he would check it out. Went back today and he had managed to recondition the battery and told me to always keep it above a certain voltage so it would not “die” again. No charge for that service at all and he answered all my questions and reiterated to keep it charged up over the winter. Not sure if it is a policy of Total Battery or if Mr Jodoin took it upon himself to help out even after the warranty is over but I would like to be sure he is thanked by his superior(s) for offering outstanding service to a customer who really believed he would have to purchase yet another battery. Thanks and Blessings to you Mr David Jodoin and to Total Battery for having great people on staff!!!
